Shipping & Returns Conditions
Shipping & Delivery
Below is a summary of our shipping conditions based on destination, order value, and delivery timeframe.
If you have any questions, please do not hesitate to contact us.
Shipping Rates & Delivery Times
| Destination | Carrier | Shipping Costs | Delivery Time (Business Days) |
|---|---|---|---|
| Belgium | Bpost (Standard) | €11 (Free over €800) | 3–5 days |
| Belgium | DHL Express | €18 (Free over €800) | 1–2 days |
| European Union | DHL Express | €29 (Free over €800) | 1–3 days |
| United Kingdom | DHL Express | €29 (Free over €800) | 1–3 days |
| USA | DHL Express | €45 (Free over €800) | Up to 10 days |
| Canada | FedEx Priority | €45 (Free over €800) | Up to 10 days |
| Asia / Middle East & Rest of the World | DHL Express | €45 (Free over €800) | Up to 10 days |
| Australia | DHL Express | €45 (Free over €800) | 7–10 days |
Insurance
We work with trusted shipping partners: DHL Express, FedEx Priority, and Bpost.
All shipments are fully insured, regardless of the carrier or the value of the jewellery.
If a parcel is confirmed lost in transit, we will either:
- send a replacement item, or
- issue a full refund.
Order Tracking
Once your order has been dispatched, you will receive a tracking number by email, allowing you to follow your delivery in real time.
Your personalized luxury, your authentic expression.